Our Fairness Promise

Fairness at Superior Chess Academy is not a slogan; it is three principles we put in writing before any family enrols. First, you get the terms in writing before you commit — the format, the fee, and how scheduling and rescheduling work, so nothing important lives only in a chat message. Second, schedule changes are handled simply, on WhatsApp with the parent: tell us what needs to move and we arrange the new timing with you, directly. Third, life happens, so you can pause classes or switch formats — group, semi-private, or 1:1 — as your child's needs change, without being locked into something that no longer fits. This page deliberately states principles, not fine print: the written terms you receive before enrolment are the agreement both sides follow, and this promise is our commitment to how we behave around them. Questions about refunds or cancellations are answered the same honest way — check your written terms, and ask us anything on WhatsApp.

Written terms before you enrol

The most unfair thing an academy can do is keep the important stuff vague until after you have paid. We do the opposite. Before enrolment, you receive the terms in writing: which format your child is joining, what the fee is, and how classes are scheduled and rescheduled. Read them at your own pace, ask us anything, and only then decide. A conversation on WhatsApp is warm and useful, but a conversation can be misremembered — the written terms cannot. They are the document both sides follow, and we will point you back to them whenever a question comes up later. That single habit prevents the vast majority of misunderstandings between academies and parents, which is exactly why we insist on it.

Schedule changes, handled on WhatsApp

School exams arrive. Family trips happen. A child falls sick the morning of a class. Real life does not run on a timetable, and your chess schedule should not pretend it does. When a timing needs to change, you message us on WhatsApp — the parent's WhatsApp, the same channel everything else runs through — and we arrange the new timing with you. No forms, no portals, no waiting on hold. Just a message, and a rearranged class. We keep it this simple because complicated rescheduling systems are usually designed to make you give up and lose the class. Ours is designed to be used. For the full picture of how this parent channel works day to day, see WhatsApp Parent Support.

Pause or switch formats anytime

Children change. A six-year-old who loved group classes may need one-to-one attention at eight. A family may need a break during exam season, or a move to a new city may shuffle every routine in the house. When that happens, you are not trapped: you can pause classes, or switch between group, semi-private, and 1:1 formats as the need changes. Raise it on WhatsApp and we will work out the arrangement with you, guided by your written terms. The goal is a setup that fits your child as they are now, not as they were when you first enrolled. That flexibility is part of why we also publish what we never do — no pressure tactics when you arrive, and no locked doors when your needs change.

Fair questions, fair answers

Start with the free trial

The free trial chess class is where all of this becomes concrete: you meet the coach, watch a real lesson, and get your written terms before any decision is needed. Tell us the student's age, country and current level on WhatsApp at +91 84015 33777. While you are deciding, your child can try the free puzzle trainer, and you can read the parent FAQ or our chess classes for kids page for the practical details.

Superior Chess Academy, Bangalore, Karnataka, India — +91 84015 33777 — WhatsApp https://wa.me/918401533777

Keep reading: What We Never Do · Child Safety Online · Chess Coaching FAQ · WhatsApp Parent Support